Support

Getting help with an app

To help us solve the problem quickly, please include:

• the name of the app or game, and its version number if you can find it (usually in the app's settings or “About” screen);
• your device and operating system, such as “iPhone 15, iOS 26” or “Meta Quest 3”;
• what happened and what you expected to happen; and
• a screenshot or screen recording, if it shows the problem.

Common questions

How do I get a refund?

Purchases are handled by the app store you bought from, so refunds are too:

• Apple App Store: visit reportaproblem.apple.com and sign in with your Apple Account.
• Google Play: open your Google Play order history and choose “Request a refund.”
• Meta Horizon Store: go to your purchase history in the Meta Horizon app and choose “Request refund.”

If a refund request doesn't work out, email us anyway. We'd like to hear what went wrong.

How do I cancel a subscription?

Subscriptions are managed in your app store account, not in the app. On iPhone, go to Settings → your name → Subscriptions. On Android, open Google Play → Profile → Payments & subscriptions → Subscriptions.

How do I delete my data?

Most of our apps keep your information only on your device, so deleting it in the app, or uninstalling the app, removes it. If an app uses an online feature and you'd like that data deleted, email us from the address you used and we'll take care of it. See our privacy policy for details.

I have an idea for a feature.

We'd love to hear it. Send it to support@spiritedcode.com. Many of our best improvements start as someone's “wouldn't it be nice if…”

Business inquiries

Interested in working with Spirited Code on a project? See how we can help, then email hello@spiritedcode.com with a little about what you're building.